Marsh Claims Advocacy

Marsh Claims is responsible for managing the claim process and getting clients the best possible outcome with their insurer.  

Our claims practitioners are located in our five largest offices. The team includes practitioners with decades of experience in the claims departments of top brokers and insurers, with in-depth knowledge of insurance, and equally or more importantly, working relationships with insurers’ claims staff and their representatives. 

For more straightforward claims and notifications of potential claims we aim to provide a quick and efficient service liaising with clients, insurers and loss adjusters to get claims notified and resolved quickly and with a minimum of fuss.  

This may be best served by allowing clients to deal direct with insurers and their representatives. In some cases, we have developed claims protocols with insurers for clients who regularly have claims which require prompt action (for example, the immediate repair of public infrastructure).

For more complex and high value claims, we provide a continuous, real-time service providing strategic advice and relationship management throughout the life-cycle of a claim.  

We believe that our FinPro liability claims team is the only team of its type amongst New Zealand brokers. For more complicated liability claims, we can and do remain actively engaged on your behalf for months or in some cases years, until our clients’ claims are resolved. (NB: our standard terms of business allow Marsh to seek an hourly rate for claims services in excess of 10 hours per claim.)

Claims are not resolved in a vacuum. Our claims team work with Marsh management and Placement Services and Claims resources in New Zealand and internationally to ensure that all legitimate avenues of influence are brought to bear on insurers if the situation requires. 

In 2009, Marsh Claims in New Zealand handled around 10,000 new claims and claims notifications. Our specialist claims IT system is designed to allow accurate and efficient monitoring of claims. In 2010 we invested in a top-flight claims management and reporting system, STARS.